Judical Review Roundup – our meetings with BBA & FOS

Gladstone Brookes has held discussions with the British Bankers Association (BBA) the group who represent British banks in the UK and meetings with the Financial Ombudsman Service (FOS) to discuss the ongoing Judicial Review with the PPI Claims process, and what it means to our customers.

Gladstone Brookes are doing what they can to protect our Clients and get some clarity on this ongoing issue. From our investigations we have ascertained the following:
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“We didn’t tell you to buy it!!” – Non Advised Mortgage Sales

Hi, my name’s Chris and I manage the mis sold mortgage department here at Gladstone Brookes. Recently we’re finding a worrying trend with the way a lot of the major High Street Banks are dealing with complaints against the way our clients mortgages have been arranged.

The main line of defence the banks seem to be using is that the sale was a ‘Non Advised Sale’.

This means that the bank is saying that they did not give any advice in relationRead More


A call auditors understanding

Hi, my name’s Gary and I am a call auditor here at Gladstone Brookes. It’s my job to make sure every member of staff here at Gladstone Brookes is bang up to date with the latest information about PPI claims in order for them to help you get your money back.

When people first call Gladstone Brookes they are often frustrated and confused about Payment Protection Insurance and have lots of questions:

  • What is it?
  • Do I have it?
  • What compensationRead More

Client Sends us Box of Chocolates!

Here at Gladstone Brookes we are used to getting large amounts of post – but one lovely client decided to send us a box of Chocolates as a thank you for successfully claiming back their PPI.

William Walsh sent the staff of Gladstone Brookes a box of Milk Tray (modelled below by the lovely Alysha!) and a thank you letter saying “I’m very impressed with your company and I will certainly recommend you to anyone looking to reclaim their PPI money”.

PPI Claims present from happy customer


Thankyou gift from a happy client


PPI Banks Judicial Review – Competition Commission Strikes Back!

In the midst of the current dispute regarding PPI Claims, the Competition Commission have this morning re-affirmed the ban on Point of Sale PPI (with the exception of retail PPI) and single premium PPI. This move confirms that the current dispute between the BBA and the FSA is one of regulation and not the merits of the sale methods of PPI.

Hopefully the current confusion surrounding PPI complaints will be cleared shortly and those who have beenRead More


UK Banks Judicial Review Latest

This morning the BBA released the following statement “The BBA’s members will continue to handle all PPI-related complaints in accordance with FSA rules. Where the assessment of the complaint would not be affected by the judicial review, these complaints will be handled in the normal way. If your complaint will be impacted by the judicial review, and cannot be resolved at this point, then your bank will write to inform you.

“Customers shouldRead More


Banks PPI Claims Court Fightback – UPDATE

To follow on from yesterday’s post in respect of the Judicial Review issued by the British Bankers Association (BBA) Gladstone Brookes (GB) can confirm that most of the banks we deal with are continuing to handle PPI Claims whilst the Judicial Review is ongoing. The only exception is the Lloyds Group who have confirmed : “We will stand by any settlements that have already been made to customers. The court case will not affect those offers. However,Read More


Banks PPI Court Fightback – what it means to you

British Banks have launched a legal challenge against the validity of the raft of new PPI Claims measures being bought in by the FSA in December. The British Bankers Association has, on behalf of its members gone to the high court and asked for “Judicial Review”, claiming that the new rules are unfair, specifically the part about the new rules being applied retrospectively – but what does this mean to you?

1. Don’t Panic!! This isn’t a repeatRead More


9/10 Customers Happy with Gladstone Brookes Service

We recently surveyed a portion of customers (99) for a satisfaction survey and asked them 6 simple questions:

  • 98.99% were pleased with the outcome of the claim
  • 97.98% were happy with the serviceRead More

PPI Complaints rise by 53% according to FSA

As the Financial Services Authority (FSA) cracks down on how banks handle complaints they’ve just published figures for the first half of this year on how each bank has performedRead More