The hotly debated new FSA Dispute Guidelines in respect of Payment Protection Insurance (PPI) Complaints have come into effect today. In a similar way to which Endowment Cases had their own specific rules for complaint handling, PPI complaints now also … Continue reading
On Wednesday (24/11/10), the Financial Services Authority (FSA) gave an official announcement that the British Bankers Association (BBA) had ‘mis-interpreted’ part of the rule changes, as the Open Letter was meant to be advice to the banks and not a … Continue reading
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