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Welcome to the Gladstone Brookes Information Suite where every question asked has come directly from our customers. To find the information you need simply choose from the different topics on the next page, with each topic relating to which stage of the claim you are up to.
If you find that your question remains unanswered, please submit the question to us using the form provided. We aim to answer that question and display it in the information suite as soon as possible.
For cases received prior to April, the banks were given a deadline of 31st August to reach a decision. Whilst many of our clients have had a decision and received their refund, we realise this is not the case for everyone.
We sincerely apologise for the delay you are experiencing due to the Judicial Review and we understand that this can be a frustrating period, especially when many of these decisions are long overdue. Gladstone Brookes are continuously working on your behalf, we have adapted our internal systems to provide improved efficiency and will continue liaising with the relevant banks and authorities to ensure your refund is with you as quickly as possible.
We will let you know as soon as we are contacted by your bank. If they do not contact us, we will contact them on your behalf.
In the meantime your patience is appreciated.
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