Our Promise

Gladstone Brookes operates with integrity. It’s how we’ve successfully recovered more than £920m± in mis-sold PPI since 2007.

As one of the leading operators and authorities in PPI, we have thousands of satisfied customers, in fact our customers rate our service at 4.6 out of 5* stars on feefo.

gladstone brookes promise logo

Staying Safe from Scammers

Some of our customers have reported that other companies have contacted them, claiming to be Gladstone Brookes. To make sure you are dealing with a genuine Gladstone Brookes representative, please be aware of the following:

  • We NEVER cold call – our customers come to us
  • We NEVER ask for upfront payment
  • We NEVER ask customers for vouchers
  • We NEVER deliver cheques in person
  • We DO offer a great and compliant service!

If anybody calls suggesting we do otherwise please, report it to us immediately on 01925 234 070 or email enquiries@gladstonebrookes.co.uk.


The Promise

General consensus is that PPI means cold calls. Not with us. Here’s our promise:

  • Gladstone Brookes has never cold called clients – and never will

    Only customers who respond to our ads or reach out to us first will ever get a call

  • At Gladstone Brookes we never withhold our number

    We will always state it’s us calling

  • Gladstone Brookes offer a no-win-no-fee† service

    If your claim is unsuccessful, you won’t be charged a penny

  • Gladstone Brookes don’t charge up-front fees

    Our customers will not be subject to a one-off fee to initiate their claim

  • Gladstone Brookes never pass on your details without asking

    We will never pass on our customers’ details to a third party without their permission


Proud

We are proud of the service we provide which helps our customers retrieve what is rightly theirs. Professionalism and efficiency are values we hold dear and that we want to exhibit to our customers. We encourage any feedback from clients and staff alike so we can continue improving our service.