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Professional Financial Claims Association

The Claims Management Regulator (CMR) has monitored the industry and audited CMC practices for many years to ensure that the rules are followed. The CMR has closed over 1000 CMCs who have not met their standards since they became the regulator.

As of 1st April 2019, CMCs are regulated by the Financial Conduct Authority (FCA), and must follow their rules and guidelines.

Gladstone Brookes strives to “deliver excellent customer service” and as such, are founder members of the Professional Financial Claims Association (PFCA). The PFCA aims to raise the standards of the financial claims management sector, by “highlighting professional and ethical standards and practices” and “putting consumers first” to ensure they have “access to justice”.


Setting the standards

Five of the UK’s leading financial claims management companies, including Gladstone Brookes, are founder members and aim to set the bench mark for best practice within the industry. The key provisions and objectives of the association are:

  • An authoritative and credible ‘voice’ within the CMC sector
  • A Code of Practice which ‘puts the consumer first’
  • Independent accountability for regulatory compliance
  • A wealth of experience in financial claims management
  • Committed to high standards of consumer care
  • Addressing consumer issues and industry negativity
  • Offering the CMC sector Services and Benefits

The PFCA Code of Practice is viewable on the association’s website and Gladstone Brookes’ compliance with the code is subject to an audit by an independently appointed company.

For further information, please visit the PFCA Website at

Why Choose Us?

Reclaimed for clients

£1 Billion+

Total refunds obtained through our claims service, amount is prior to fees and taxes.



Our success rate for PPI claims with clients currently stands at 91%, based on 30 months’ worth of data from July 2016 to December 2018. Success rate applies only on cases with PPI.


4.5 out of 5

Our customers rate our PPI Claim service at 4.5 out of 5 stars on Feefo, based on 4,819 reviews between July 2017 and June 2018.

Contact Us

Gladstone Brookes
47 Museum Street

0800 862 0331

Opening Hours

8:30am – 8:00pm
8:30am – 8:00pm
8:30am – 8:00pm
8:30am – 8:00pm
8:30am – 5:00pm
9:00am – 3:00pm

Our Customers

Our customers rate our PPI Claim service at 4.5 out of 5 stars on Feefo, based on 4,819 reviews between July 2017 and June 2018.

Ready to start your PPI check?

Hit the button below or call us now on
0800 862 0361

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Free PPI Check** Form

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You can do the claim directly yourself to the lender for no charge. You can also approach the Financial Ombudsman Service and Financial Services Compensation Scheme for free if you wish for them to review your case, if you have approached your lender first, and it falls within their remit.

Your Privacy

All of your data is controlled & processed in accordance with the General Data Protection Regulation & will be used to help us process your case.

Our Privacy policy can be accessed using this link.