Why Gladstone Brookes?

Trusted, Professional & Successful

Our success spans hundreds of thousands of PPI cases, and we practice professionalism with every one. It’s why our customers have been so happy to write about their experiences with us. Read about some of them here.

Our aim at Gladstone Brookes is:

  • To identify any PPI which you could reclaim and;

  • Should you pursue a claim through us, we aim to recover 100% of any premiums that you paid, any interest paid on those premiums and where possible a further 8% in statutory interest
Our timeframes:

  • On average, a response on the PPI Check is received within 6 weeks of us sending the request to the lender

  • Our average PPI Claim timeframe is between 8-16 weeks from the date of the lender’s acknowledgement, to a decision being made

Frequently Asked Questions

  • Who are Gladstone Brookes?
    Gladstone Brookes are a financial claims management company specialising in the reclamation of mis-sold PPI. In 2017 we returned more than £211m for our successful clients and since 2007 we have recovered more than £1 Billion for our clients (amounts obtained through our claims service prior to fees and taxes).
  • How successful have you been for others?
    Well, you could take a look at our reviews. They show our success with all of the big UK banks – Lloyds, Barclays, Halifax, HSBC and others. We have years of experience claiming back from these institutions, which we do with a 91% success rate (based on a 24 months’ worth of data from January 2016 to December 2017 on cases with PPI).
  • Can I start a PPI claim by myself?
    We are no longer accepting PPI Claims as the PPI Deadline has passed. Generally, if you didn’t make a complaint to your provider on or before 29 August 2019, you can no longer claim money back for PPI by complaining to providers or the Financial Ombudsman Service. Some lenders may, in some exceptional circumstances still accept PPI complaints, please check with individual lenders for details.

Why Choose Us?

Reclaimed for clients

£1 Billion+

Total refunds obtained through our claims service, amount is prior to fees and taxes.



Our success rate for PPI claims with clients currently stands at 91%, based on 30 months’ worth of data from July 2016 to December 2018. Success rate applies only on cases with PPI.

Contact Us

Gladstone Brookes
47 Museum Street

0800 862 0331

Opening Hours

8:30am – 8:00pm
8:30am – 8:00pm
8:30am – 8:00pm
8:30am – 8:00pm
8:30am – 5:00pm
9:00am – 3:00pm