Abbey National Claims

Lender Information

Abbey National were taken over by Santander in 2004, but it’s still possible to make a claim for mis-sold PPI as Santander has taken over responsibility for investigating the cases.

How was PPI mis-sold?

If you took out a loan, credit card or mortgage with Abbey National, it is likely you were mis-sold PPI if you experienced any of the following:

you were pressured into buying PPI or told you must have PPI
you were promised a cheaper rate if you bought PPI
you were already covered by another policy
you received full sick pay from your employer
you were told your loan or credit application was more likely to be accepted if you bought PPI
PPI was added without telling you
you were advised to buy PPI that did not suit your circumstances or needs
you were self-employed, unemployed or retired but advised to buy PPI
you had a pre-existing medical condition at the time of buying PPI, which may have affected your ability to make an insurance claim
you were advised that a pre-existing medical condition was included in your PPI policy (or advised that it wasn’t included)
it was not made clear that you would pay interest on the PPI if it was added to your loan
it was not made clear that the PPI would end before the loan or credit was repaid
the amount of commission paid on the sale was not revealed at the time

How was PPI mis-sold?

If you took out a loan, credit card or mortgage with Abbey National, it is likely you were mis-sold PPI if you experienced any of the following:

you were pressured into buying PPI or told you must have PPI
you were promised a cheaper rate if you bought PPI
you were already covered by another policy
you received full sick pay from your employer
you were told your loan or credit application was more likely to be accepted if you bought PPI
PPI was added without telling you
you were advised to buy PPI that did not suit your circumstances or needs
you were self-employed, unemployed or retired but advised to buy PPI
you had a pre-existing medical condition at the time of buying PPI, which may have affected your ability to make an insurance claim
you were advised that a pre-existing medical condition was included in your PPI policy (or advised that it wasn’t included)
it was not made clear that you would pay interest on the PPI if it was added to your loan
it was not made clear that the PPI would end before the loan or credit was repaid
the amount of commission paid on the sale was not revealed at the time