Abbey National


Did you take out a loan or mortgage with Abbey National?

Did you take out a loan or mortgage with Abbey National before the company was taken over by Santander in 2004? If so you may have been mis-sold payment protection insurance at the same time.

Mis-sold

PPI was sold by many financial institutions as a way of ensuring they could make their payments if they came out of work through accident, sickness or unemployment. But it was often mis-sold as well to customers who didn’t want it, didn’t need it or would not have been able to claim on it.

In some cases it was even added to loans or mortgages without the customer even being aware it had been added.

Santander have set aside more than £900 million to pay out successful PPI claims, much less than many of its competitors, but still a huge amount of money.

Do you think you may have been mis-sold?

Do you think you may be and Abbey National PPI mis-selling victim?

There are a number of ways it could have happened:

  • Did they make you aware the policy was optional?
  • Were you asked about your medical history?
  • Was there any discussion on how much sickness pay you were entitled to?
  • Was the PPI advice given by Abbey National accurate?
  • Did you feel you were treated fairly?

Not sure?

Even if you’re not sure whether or not you were mis-sold your PPI it’s worth giving us a call on 01925 558 83808000 461 826 and have a chat to one of our friendly, knowledgeable advisors.

Or you can fill in the PPI claim form on this website and we will call you back to discuss the issues with you.

Gladstone Brookes has a 91% success rate on the claims we make on behalf of our clients and we have already recovered more than £500m from claims against all the major banks.

Making a claim

Once a letter of claim is issued to Abbey/Santander, the bank must acknowledge it as soon as possible and then have 8-16 weeks from the date of that acknowledgement in which to give you a final decision.

If your Abbey National PPI claim is a success, then the firm will have to refund all the premiums you have paid, plus interest and potentially a further 8%. This will be paid direct to you and Gladstone Brookes will then invoice you for our fees which are 25% of any financial benefit received + VAT.

Rejection

Of course, your claim might also be rejected, but if that happens Gladstone Brookes will assess the terms of the rejection and advised you whether or not an appeal to the Financial Ombudsman Service (FOS) to overturn the decision might succeed.

It’s all part of the same no win no fee service. Our specialist team will carefully examine the rejection letter and, if they feel there is the chance they can get the decision overturned, they will write a bespoke appeal for submission to FOS. Our annual success rate for appeals is currently running at 65%.

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