Alliance & Leicester Claims

Is PPI attached to your Alliance & Leicester agreement?

Alliance & Leicester – now part of the Santander Group – has the distinction of being one of the first UK financial institutions to be fined for mis-selling PPI.

In October 2008 they were fined £7 million by the Financial Services Authority (FSA) for ‘serious failings’ in their telephone sales of PPI. The FSA – the UK banking regulator at the time – said the company had not made it clear that PPI was optional and had actually trained its staff to put pressure on customers where they challenged the suitability of PPI or challenged the advisors’ recommendations. Read on to find out more about Alliance & Leicester PPI Claims and how you can apply.


Payment protection insurance is essentially a good product designed to ensure a consumer can meet their loan, mortgage or credit card repayments if they have to come out of work through accident, sickness or unemployment.
However, it was often mis-sold to people who didn’t want it, didn’t need it or couldn’t use it because exclusions built into the policy prevented them from making a claim.

How was PPI mis-sold?

Alliance and Leicester PPI claims to follow the same pattern as those for the millions which were mis-sold for more than a decade right across the financial industry:

Was the PPI advice given by Alliance & Leicester correct and helpful to you?

  • Were you made aware that the policy was optional?
  • Did Alliance & Leicester check how much sickness pay you received from your employer?
  • Did they ask questions about your employment status?
  • Did you feel you were treated fairly?

If the answer to any of these questions is no then you were possibly mis-sold your policy and could make a claim to get back any money that’s rightfully yours.

Claiming back PPI

Gladstone Brookes offer a Free PPI Check** to get you started. Should you decide to pursue a claim through us if PPI is found, we will treat your case with the utmost care. Getting started with Gladstone Brookes is simple. Just call us on 01925 321 0150800 862 0375 or fill in the PPI check form on our website.

For any claims pursued, we aim to recover 100% of any premiums that you have paid, plus any interest paid on those premiums and where possible a further 8% in statutory interest.

Gladstone Brookes has a 91% success rate on the claims we make on behalf of our clients and we have already recovered more than £1 Billion± for our clients against a wide variety of lenders.

Making a claim

If you decide to pursue a PPI Claim through Gladstone Brookes, once we issue a letter of claim to Alliance & Leicester/Santander, the bank should acknowledge it as soon as possible and our average claim timeframe from there is 8-16 weeks from the date of that acknowledgement to getting a final decision.

If your Alliance & Leicester PPI claim is a success the compensation will be paid directly to you and Gladstone Brookes will then invoice you for our fees which are 20% + VAT° of the total redress offered by your lender, including any reduction of any outstanding agreement, which is in place the PPI may be cancelled. If we are unsuccessful there will be no charges whatsoever†.


Of course, your claim might also be rejected, but if that happens Gladstone Brookes will assess the terms of the rejection and advise you whether or not an appeal to the Financial Ombudsman Service (FOS) to overturn the decision might succeed.

It’s all part of the same no win no fee† service. Our specialist team will carefully examine the rejection letter and, if they feel there is the chance they can get the decision overturned, they will compile all the information needed to make an appeal to FOS.

Did Alliance & Leicester sell PPI to you?

To start a PPI check and find out if you were sold PPI, which you could reclaim, simply fill in our online form. Start My PPI Check

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