Black Horse Claims

Lender Information

Black Horse is Britain’s leading provider of motor finance. It was formed in July 2001, as a wholly owned subsidiary of Lloyds Banking Group (LBG), and has been selling and mis-selling PPI for years.

Along with its parent company, Black Horse was severely criticised in 2013 by the Financial Services Authority (FSA) for the huge number of PPI claims they were rejecting. The Financial Ombudsman Service reported that 76% of the cases investigated by Black Horse had been unfairly rejected.

The scale of the problem led the FSA’s successor – the Financial Conduct Authority (FCA) – opening an investigation into the claims handling of the whole industry which eventually resulted in LBG being fined a record £117 million for failing to treat their PPI customers fairly.

How was PPI mis-sold?

If you took out a loan, credit card or mortgage with Black Horse, it is likely you were mis-sold PPI if you experienced any of the following:

  • you were pressured into buying PPI or told you must have PPI
  • you were promised a cheaper rate if you bought PPI
  • you were already covered by another policy
  • you received full sick pay from your employer
  • you were told your loan or credit application was more likely to be accepted if you bought PPI
  • PPI was added without telling you
  • you were advised to buy PPI that did not suit your circumstances or needs
  • you were self-employed, unemployed or retired but advised to buy PPI
  • you had a pre-existing medical condition at the time of buying PPI, which may have affected your ability to make an insurance claim
  • you were advised that a pre-existing medical condition was included in your PPI policy (or advised that it wasn’t included)
  • it was not made clear that you would pay interest on the PPI if it was added to your loan
  • it was not made clear that the PPI would end before the loan or credit was repaid
  • the amount of commission paid on the sale was not revealed at the time

How was PPI mis-sold?

If you took out a loan, credit card or mortgage with Black Horse, it is likely you were mis-sold PPI if you experienced any of the following:

  • you were pressured into buying PPI or told you must have PPI
  • you were promised a cheaper rate if you bought PPI
  • you were already covered by another policy
  • you received full sick pay from your employer
  • you were told your loan or credit application was more likely to be accepted if you bought PPI
  • PPI was added without telling you
  • you were advised to buy PPI that did not suit your circumstances or needs
  • you were self-employed, unemployed or retired but advised to buy PPI
  • you had a pre-existing medical condition at the time of buying PPI, which may have affected your ability to make an insurance claim
  • you were advised that a pre-existing medical condition was included in your PPI policy (or advised that it wasn’t included)
  • it was not made clear that you would pay interest on the PPI if it was added to your loan
  • it was not made clear that the PPI would end before the loan or credit was repaid
  • the amount of commission paid on the sale was not revealed at the time

Start Free PPI Check**

To get started either fill in your details on our website or call us on 0800 862 0331 and speak to one of our friendly, knowledgeable advisors who will guide you through the process.

**Free Check with our claims service. Check is lender specific.

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