Black Horse Claims

Do you have a PPI policy with Black Horse?

If you have taken out a loan with Black Horse it’s possible that you also took out a PPI policy at the same time.

Payment protection insurance (PPI) was sold to millions of consumers as a way of ensuring that you could keep up repayments on your loan if ever you came out of work through accident, sickness or unemployment. But it was often mis-sold to people who didn’t want it, didn’t need it or could never have used it because of exclusion clauses within the policy. Read on to find out more about Black Horse PPI Claims.


Black Horse is part of Lloyds Banking Group (LBG) which is 39% owned by the British taxpayer and they have set aside a massive £18.5 billion to pay compensation to consumers who successfully claim back their mis-sold PPI. The massive figure is part of an even more massive figure of £40.2 billion which is the current total which has been set aside by the whole industry to pay out successful claims.

So far more than £29.2bn has already been paid out by the banking industry – a figure which is constantly increasing.

Unfair rejections

Both Black Horse and the whole of Lloyds Banking Group have come under severe criticism for the huge volume of PPI claims they have been rejecting. The most recent figures provided by the Financial Ombudsman Service (FOS) show them overturning 76% of Black Horse rejections.

The scale of rejections being overturned has prompted the UK regulator – the Financial Conduct Authority (FCA) – to investigate the claims handling processes of the whole industry.

Was my Black Horse policy mis-sold?

Black Horse PPI was mis-sold in a variety of ways:

  • Did they make you aware the policy was optional?
  • Were you asked about your medical history?
  • Was there any discussion on how much sickness pay you were entitled to?
  • Was the PPI advice given by Black Horse accurate?
  • Did you feel you were treated fairly?

If the answer to any of these questions is no then you have possibly been mis-sold your policy and could make a claim to get back any money that’s rightfully yours.

Claiming back PPI

Gladstone Brookes offer a Free PPI Check** to get you started. Should you decide to pursue a claim through us if PPI is found, we will treat your case with the utmost care. Getting started with Gladstone Brookes is simple. Just call us on 01925 321 0150800 862 0375 or fill in the PPI check form on our website.

For any claims pursued, we aim to recover 100% of any premiums that you have paid, plus any interest paid on those premiums and where possible a further 8% in statutory interest.

Gladstone Brookes has a 91% success rate on the claims we make on behalf of our clients and we have already recovered more than £1 Billion± from claims against a wide range of lenders.

Making a claim

If you decide to pursue a PPI Claim through Gladstone Brookes, once we issue a letter of claim to Black Horse, the bank should acknowledge it as soon as possible and then our average timeframe is 8-16 weeks from the date of that acknowledgement to a final decision being made.

If your Black Horse PPI claim is a success the compensation will be paid directly to you and Gladstone Brookes will then invoice you for our fees which are 20% + VAT° of the total redress offered by your lender, including any reduction of any outstanding agreement, which if in place the PPI may be cancelled. If we are unsuccessful there will be no charges whatsoever†.


Of course, your claim might also be rejected, but if that happens Gladstone Brookes will assess the terms of the rejection and advise you whether or not an appeal to the Financial Ombudsman Service (FOS) to overturn the decision might succeed.

It’s all part of the same no win no fee service.  Our specialist team will carefully examine the rejection letter and, if they feel there is the chance they can get the decision overturned, they will compile all the information required to appeal to FOS.

Did Black Horse sell you PPI?

To start a PPI check and find out if you were sold PPI, which you could reclaim, simply fill in our online form. Start My PPI Check

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