Capital One Claims

Mis-sold PPI on loans and credit cards

If you have taken out a loan or credit card with Capital One over the past decade or more then it’s possible you have also taken out payment protection insurance (PPI) with them. Read on to find out more about Capital One PPI Claims.

Along with the rest of the UK finance industry they have been responsible for the sale of millions of policies which were meant to protect the consumer’s ability to make their loan or credit card repayments if they ever came out of work through accident, sickness or unemployment.

Fined for mis-selling

But Capital One also mis-sold policies to clients who didn’t want, didn’t need or could never have used them because of an exclusion clause. Some clients weren’t even aware the PPI had been added to their agreement.

The firm were actually fined £175,000 in February of 2007 over failings in their PPI sales. City watchdog – the Financial Services Authority (now Financial Conduct Authority) – imposed the fine because Capital One had failed to provide full information about exclusions to 50,000 PPI customers between January 2005 and April 2006.

Was I mis-sold my Capital One PPI?

PPI has been mis-sold in a variety of ways which include:

  • Being led to believe the cover was compulsory. It isn’t – it’s always optional
  • Did Capital One fail to check whether you had other cover already in place which would mean you didn’t need their policy?
  • Did they tell you that a pre-existing medical condition might mean you couldn’t make a successful claim?
  • Were the separate costs of the policy fully explained to you?
  • Did you feel pressured into taking it out?
  • Was your employment status taken into account?

If any of the above scenarios apply to you, then you were possibly mis-sold your policy and could make a claim to get back any money that’s rightfully yours.

Claiming back PPI

Gladstone Brookes offer a Free PPI Check** to get you started. Should you decide to pursue a claim through us if PPI is found, we will treat your case with the utmost care. Getting started with Gladstone Brookes is simple. Just call us on 01925 321 0150800 862 0375 or fill in the PPI check form on our website.

For any claims pursued, we aim to recover 100% of any premiums that you have paid, plus any interest paid on those premiums and where possible a further 8% in statutory interest.

Gladstone Brookes has a 91% success rate on the claims we make on behalf of our clients and we have already recovered more than £1 Billion± for our clients against a wide range of lenders.

Making a claim

If you decide to pursue a PPI Claim through Gladstone Brookes, once we issue a letter of claim to Capital One, the lender should acknowledge it as soon as possible and then our average timeframe is 8-16 weeks from the date of that acknowledgement to a final decision being made.

If your Capital One PPI claim is a success, the compensation will be paid to Gladstone Brookes on your behalf. We will deduct our fees which are 20% + VAT° of the total redress offered by your lender, including any reduction of any outstanding agreement, which if in place the PPI may be cancelled, and send the remainder on to you. If we are unsuccessful there will be no charges whatsoever†.


Of course, your claim might also be rejected, but if that happens Gladstone Brookes will assess the terms of the rejection and advise you whether or not an appeal to the Financial Ombudsman Service (FOS) to overturn the decision might succeed.

It’s all part of the same no win no fee service. Our specialist team will carefully examine the rejection letter and, if they feel there is the chance they can get the decision overturned, they will compile all the necessary information to appeal to FOS.

Did Capital One sell you PPI?

To start a PPI check and find out if you were sold PPI, which you could reclaim, simply fill in our online form. Start My PPI Check

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