HSBC Claims

Did HSBC sell you PPI?

Could you have bought PPI from HSBC or its former subsidiary, HFC Bank? Sold properly, PPI is a well intentioned way of protecting payments on a finance agreement should a borrower ever lose their income due to accident, sickness or unemployment.

Mis-sold to customers

Unfortunately, PPI was mis-sold on a large scale to people who didn’t want or need it, or who were ineligible for PPI.

HSBC initially provisioned £2.46bn for PPI payouts, and the Financial Conduct Authority have reported that lenders have paid out in excess of £29.2bn so far to consumers.


In January 2008, HFC Bank, a subsidiary of HSBC, were fined £1,085,000 for failing to adequately control the selling of PPI, putting their customers at risk.

The issues date from 2005 – 2007, when the bank’s advisors failed to ask their customers questions to establish whether PPI was suitable for them.

What sort of questions?

Lenders have a duty to undertake what is called a demands and needs statement and to do that they should ask questions like:

  • Are you aware the product is not compulsory and you don’t have to purchase it?
  • Do you already have cover in place which will make sure your payments are met?
  • Do you have any pre-existing medical conditions which might invalidate the policy?
  • Do you understand the full cost of the policy separate from the finance you’re taking out?
  • Are you unemployed, self-employed, a student or retired?
  • Does your employer give you full sick pay?

Claiming back PPI

Gladstone Brookes has a 91% success rate and have recovered more than £1 Billion± for our clients against a wide range of lenders.

Gladstone Brookes offer a Free PPI Check** to get you started. Should you decide to pursue a claim through us if PPI is found, we will treat your case with the utmost care. Getting started with Gladstone Brookes is simple. Just call us on 01925 321 0150800 862 0375 or fill in the PPI check form on our website.

For any claims pursued, we aim to recover 100% of any premiums that you have paid, plus any interest paid on those premiums and where possible a further 8% in statutory interest.

Making a claim

  1. We start with a Free PPI Check** which aims to identify any PPI sold to you by your lenders.
  2. If PPI was or may have been present, you can then proceed with our PPI Claim service.
  3. Should your claim be successful, our fees are 20% + VAT° of the total redress offered by your lender. If we are unsuccessful, there will be no charge.

If successful, you will be paid directly by HSBC and we will invoice you our fee: 20% + VAT° of the total redress offered to you, including reductions from any outstanding agreement. If your claim isn’t successful, there is no charge whatsoever.


In the event of a rejection, Gladstone Brookes will advise on whether it is worth appealing to the Financial Ombudsman Service (FOS) for the decision to be overturned.

It’s all part of the same no win no fee service.

Did HSBC sell you PPI?

To start a PPI check and find out if you were sold PPI, which you could reclaim, simply fill in our online form. Start My PPI Check

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