NatWest Claims

Have you taken out finance with NatWest?

Formerly the National Westminster Bank, NatWest has been part of the Royal Bank of Scotland (RBS) group since 2000 and has been selling payment protection insurance to its clients for years alongside loans, mortgages and credit cards.

Sold properly, the policy ensures that the client will be able to make the monthly payments on their finance if they ever come out of work through accident, sickness or unemployment.  But the insurance was often mis-sold to customers who didn’t want it, need it or couldn’t claim on it because of exclusion clauses built into the policy. Read on to find out more about NatWest PPI Claims.


The RBS group – which is 82% owned by the British taxpayer – has been under investigation by the UK’s financial regulator along with all the other top banks after concerns were raised about the number of unfair rejections being received by the Financial Ombudsman Service (FOS).

The scale of rejections being overturned prompted the UK regulator – the Financial Conduct Authority (FCA) – to investigate the claims handling processes of the whole industry. One investigation into the medium banks revealed ‘serious concerns’ about the way in which PPI claims were being investigated. 

The state-backed group has set aside £4.9 billion to pay successful PPI claimants – part of the £40 billion+ set aside by the industry to pay back mis-sold PPI premiums.

Was my NatWest policy mis-sold?

NatWest PPI was mis-sold in a variety of ways:

  • Did they make you aware the policy was optional?
  • Were you asked about your medical history?
  • Was there any discussion on how much sick pay you were entitled to?
  • Was the PPI advice given by NatWest accurate?
  • Did you feel you were treated fairly?

If the answer to any of these questions is no then you may have possibly mis-sold your policy and could make a claim to get back any money that’s rightfully yours.

Claiming back PPI

Gladstone Brookes offer a Free PPI Check** to get you started. Should you decide to pursue a claim through us if PPI is found, we will treat your case with the utmost care. Getting started with Gladstone Brookes is simple. Just call us on 01925 321 0150800 862 0375 or fill in the PPI check form on our website.

For any claims pursued, we aim to recover 100% of any premiums that you have paid, plus any interest paid on those premiums and where possible a further 8% in statutory interest

Gladstone Brookes has a 91% success rate on the claims we make on behalf of our clients and we have already recovered more than £1 Billion± for our clients against a wide variety of lenders.

Making a claim

If you decide to pursue a PPI Claim through Gladstone Brookes, once we issue a letter of claim to NatWest, the bank should acknowledge it as soon as possible and then our average timeframe is 8-16 weeks from the date of that acknowledgement to a final decision being made.

If your NatWest PPI claim is a success the compensation will be paid direct to you and Gladstone Brookes will then invoice you for our fees which are 20% + VAT° of the total redress offered by your lender, including any reduction of any outstanding agreement, which if in place the PPI may be cancelled. If we are unsuccessful there will be no charges whatsoever.


Of course, your claim might also be rejected, but if that happens Gladstone Brookes will assess the terms of the rejection and advise you whether or not an appeal to the Financial Ombudsman Service (FOS) to overturn the decision might succeed.

It’s all part of the same no win no fee service.  Our specialist team will carefully examine the rejection letter and, if they feel there is the chance they can get the decision overturned, they will compile the information required to appeal to FOS.

Did NatWest sell you PPI?

To start a PPI check and find out if you were sold PPI, which you could reclaim, simply fill in our online form. Start My PPI Check

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