Natwest Claims

Lender Information

Formerly the National Westminster Bank, NatWest has been part of the Royal Bank of Scotland (RBS) group since 2000 and has been selling payment protection insurance to its clients for years alongside loans, mortgages and credit cards.

The RBS group was bailed out by the government in 2008 with £45.5 billion of taxpayers’ money to prevent its collapse and still remains 62% government controlled though plans have been announced for re-privatisation, even if shares have to be sold at a loss.

Along with the rest of Britain’s high street banks, NatWest came under investigation in 2013 by the Financial Conduct Authority (FCA) after the regulator became concerned about the high number of rejections for PPI claims.

In a statement the FCA said the number of rejections was ‘outrageous’ as the Financial Ombudsman Service (FOS) had overturned more than 80% of them in favour of the consumers.

How was PPI mis-sold?

If you took out a loan, credit card or mortgage with Natwest, it is likely you were mis-sold PPI if you experienced any of the following:

  • you were pressured into buying PPI or told you must have PPI
  • you were promised a cheaper rate if you bought PPI
  • you were already covered by another policy
  • you received full sick pay from your employer
  • you were told your loan or credit application was more likely to be accepted if you bought PPI
  • PPI was added without telling you
  • you were advised to buy PPI that did not suit your circumstances or needs
  • you were self-employed, unemployed or retired but advised to buy PPI
  • you had a pre-existing medical condition at the time of buying PPI, which may have affected your ability to make an insurance claim
  • you were advised that a pre-existing medical condition was included in your PPI policy (or advised that it wasn’t included)
  • it was not made clear that you would pay interest on the PPI if it was added to your loan
  • it was not made clear that the PPI would end before the loan or credit was repaid
  • the amount of commission paid on the sale was not revealed at the time

How was PPI mis-sold?

If you took out a loan, credit card or mortgage with Natwest, it is likely you were mis-sold PPI if you experienced any of the following:

  • you were pressured into buying PPI or told you must have PPI
  • you were promised a cheaper rate if you bought PPI
  • you were already covered by another policy
  • you received full sick pay from your employer
  • you were told your loan or credit application was more likely to be accepted if you bought PPI
  • PPI was added without telling you
  • you were advised to buy PPI that did not suit your circumstances or needs
  • you were self-employed, unemployed or retired but advised to buy PPI
  • you had a pre-existing medical condition at the time of buying PPI, which may have affected your ability to make an insurance claim
  • you were advised that a pre-existing medical condition was included in your PPI policy (or advised that it wasn’t included)
  • it was not made clear that you would pay interest on the PPI if it was added to your loan
  • it was not made clear that the PPI would end before the loan or credit was repaid
  • the amount of commission paid on the sale was not revealed at the time
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