Hi, my name’s Chris and I manage the mis sold mortgage department here at Gladstone Brookes. Recently we’re finding a worrying trend with the way a lot of the major High Street Banks are dealing with complaints against the way our clients mortgages have been arranged.
The main line of defence the banks seem to be using is that the sale was a ‘Non Advised Sale’.
This means that the bank is saying that they did not give any advice in relationRead More
Here at Gladstone Brookes, we are used to getting large amounts of post – but one lovely client decided to send us a box of Chocolates as a thank you for successfully claiming back their PPI.
William Walsh sent the staff of Gladstone Brookes a box of Milk Tray (modelled below by the lovely Alysha!) and a thank you letter saying “I’m very impressed with your company and I will certainly recommend you to anyone looking to reclaim their PPI money”.
Thankyou gift from a happy client
This morning the BBA released the following statement “The BBA’s members will continue to handle all PPI-related complaints in accordance with FSA rules. Where the assessment of the complaint would not be affected by the judicial review, these complaints will be handled in the normal way. If your complaint will be impacted by the judicial review, and cannot be resolved at this point, then your bank will write to inform you.
“Customers shouldRead More
We recently surveyed a portion of customers (99) for a satisfaction survey and asked them 6 simple questions:
- 98.99% were pleased with the outcome of the claim
- 97.98% were happy with the serviceRead More