When Doreen Cumming saw the Gladstone Brookes advert on TV she started to wonder whether or not she had ever taken out PPI.
“But I honestly couldn’t remember whether I had or not so I did nothing about it for months, but one day I decided it was worth giving a try and made the phone call.
“Neither Dave nor I had a lot of information, but we told the advisor what we could and they took it from there,” she added.
The result was five successful claims against Natwest worth £3,306.86± – Doreen received £1,176.72± compensation for PPI mis-sold on two loans while Dave received £2,129.14± for PPI mis-sold on three loans.
“The service was very good and really efficient,” said Doreen. “We didn’t have to do anything. It was great and we were kept up to date on all of the claims. Dave was more surprised than I was about the amount we got back,” she added.
“I didn’t think I’d get back anything like that,” said Dave. “I was very pleasantly surprised and the service did exactly what it said on the tin.”