SUCCESS STORY – New PPI claims proved M&S wrong

SUCCESS STORY – New PPI claims proved M&S wrong

SUCCESS STORY – New PPI claims proved M&S wrong

Janice Smith knew she had PPI on three loans that she had with Marks & Spencer and made a claim for mis-selling direct to them.

“I got a very terse reply telling me that though I had it I had asked for it and so I had no claim,” said Janice.


But she was convinced she had been mis-sold. She said: “I was really disillusioned with the whole thing and was ready to give up.

Then I was talking to a friend who had been through the process and got some money back and she convinced me to carry on.

“Around about this time I saw an advert for a Gladstone Brookes Free PPI Check** online and decided I was going to give it another go.”

Formal complaint

The PPI check confirmed that Janice did have PPI on her Marks & Spencer loans so she decided to make a formal complaint and the firm admitted that all three policies had been mis-sold, paying out a total of £3,545.59±.

“I was gob-smacked,” said Janice. “I hadn’t expected to get anything back after the first rejection. I’m not usually lost for words, but I was then.”

Even better news

However, there was even better news to come. The free PPI Check** had identified two loans with Halifax which had the insurance attached.

After a formal complaint to them they too admitted the PPI had been mis-sold and offered Janice £8,610.60±, bringing her total compensation to £11,737.54±

Said Janice: “The service I have had from Gladstone Brookes has been brilliant and I want to thank the whole team who helped me because they took all the stress away. I would recommend them to anyone.

““My son gets married next year and this has been a big help.””

You can do the claim directly yourself to the lender for no charge. You can also approach the Financial Ombudsman Service and Financial Services Compensation Scheme for free if you wish for them to review your case, if you have approached your lender first, and it falls within their remit.

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