New quarterly figures issued by the Financial Ombudsman Service (FOS) show that 74% of the claims resolved between April and June had been unfairly rejected.
The new figures show that FOS received 62,105 complaints about PPI in the three month period, resulting in 49,377 new claims – a rate of 3,700 a week. PPI claims continue to make up more than half of all complaints received by the service.Read More
Telesales worker Deborah Murray had to sit down in the stairs at work when she heard in a phone call how much money she had got back for mis-sold PPI through Gladstone Brookes.
“My legs just turned to jelly,” she said. “I had no idea I was going to get that sort of money back!”
Deborah had made a claim for PPI on three Lloyds loans and when she was told the bank had agreed to pay her £5,492.47± in compensation she was stunned.
“That’s what they’re paying me back? Oh my God – that’s amazing,” she said.
Click to hear the call
Deborah had come to Gladstone Brookes after seeing our advert on TV. “It said something like ‘you haven’t done anything about it’ and it was true. It was possible I had taken PPI on some of the loans I have had so I thought it was worth a try.
“I had no idea I was going to get that much back though! I would have been happy with a couple of hundred pounds. It’s changed my life. My bank balance looks a lot better now!
“I’ve been telling everyone that they should be doing it because the service I had was first class. When I first called up I didn’t have all the details of the loans, but the advisor I spoke to guided me through the process and made it all very easy.
“I haven’t thought what I might do with the money yet. It’s safely in the bank while I give myself time to get over the shock!”
John and Lisa Mallett both suspected they had PPI attached to various agreements they have had in the past with Barclays and Barclaycard.
Said customer advisor Lisa: “We had been meaning to do something about it for a couple of years as we felt we had been badly treated by the bank, but we didn’t get round to it because of the complexity of all the agreements we had.Read More
Barman Roy Evans had no idea whether or not he had PPI attached to any of the loans he had taken out with Lloyds Bank, but when he saw the Gladstone Brookes advert on TV he decided to check to make absolutely sure.
Said Roy: “I didn’t remember anyone talking about it at the time I took the loans out so I thought if I had it then it had to have been mis-sold to me.”Read More