FOS expect record PPI appeals next year

FOS expect record PPI appeals next year

Britain’s Financial Ombudsman Service (FOS) is making plans to deal with a record number of PPI claims next year as a direct result of the proposed PPI deadline.

But until the Financial Conduct Authority (FCA) announces the deadline date FOS say they have no idea exactly how many claims they expect to have to deal with.Read More

HSBC adds £394 million to PPI pot

HSBC adds £394 million to PPI pot

HSBC has become the latest high street bank to increase its PPI provision, adding £394 million to the £3.3 billion it has already set aside.

The figure was revealed as the bank reported its third quarter figures with headline profits plummeting to $843 million because of the cost of restructuring the world-wide bank and selling off its Brazilian operation.Read More

Banks still unfairly rejecting half of PPI complaints

Banks still unfairly rejecting half of PPI complaints

Britain’s banks are still unfairly rejecting more than half of the complaints they receive about mis-sold PPI according to new figures from the Financial Ombudsman Service (FOS).

In their latest quarterly report, covering July to September 2016, FOS say 57% of the 43,000 new complaints were upheld in favour of the consumers whose original claims had been rejected by the banks.Read More

SUCCESS STORY – The amount was totally unexpected


Michael Chevalier saw the Gladstone Brookes advert on television it made him think about the number of credit cards he had held in the past and whether he might be owed any money on them for mis-sold PPI.

“I thought it was a possibility, but I had no details about any of them when I rang Gladstone Brookes to see if they could help. They listened to what I had to say and the set about tracing my records,” he said.Read More

SUCCESS STORY – I didn’t think I’d get anything out of it

SUCCESS STORY – I didn’t think I’d get anything out of it

Alan Davies wasn’t sure whether or not he had been mis-sold PPI on a loan he had taken out with HSBC, but when he saw the Gladstone Brookes TV advert he decided to check it out anyway.

“I didn’t think I’d get anything out of it, but it was no win no fee so it wasn’t going to cost me anything to find out if there was nothing in it,” he said.Read More

SUCCESS STORY – I was expecting £2,000!


Neil Page had never got around to making any sort of claim for mis-sold PPI, but when he saw the Gladstone Brookes TV advert he finally decided to give it a go.

“Why not give it a go,” I thought.  “I’ve nothing to lose.  So I gave them a call and waited to see what happened.”


The Gladstone Brookes investigation discovered four separate agreements with PPI attached and once the claims had been made Natwest and Barclaycard both admitted the insurance had been mis-sold.

Natwest offered £4,818.43± for PPI mis-sold on a loan and Barclaycard paid out £14,377.50± on three separate cards to make a grand total of £19,195.93±.


“The service was great.  I can’t fault it.  I was expecting £2,000 back at most and they got me back almost 10 times that,” said Neil.

SUCCESS STORY – It felt like I’d won the lottery!


When Margo Flanagan decided to see if she had PPI attached to any of her former finance agreements she thought she might get £100 to £200 if it was found he had been mis-sold.

“I couldn’t believe it when the letter came to tell me how much money I would be getting back.  It felt like I’d won the lottery,” she said.

TV advert

“It was the TV advert that prompted me to make the call,” she said.

The resulting investigation found that PPI had been mis-sold on a Bank Of Scotland loan and Margo ended up with £7,122.35± compensation.


Said Margo: “I had no idea whether or not I had been mis-sold PPI at any time over the years, but the service from Gladstone Brookes made the whole process so easy.

“It couldn’t have happened at a better time for me financially and I’ve already been recommending the service to family and friends.”

Only months left for some to make a PPI claim

Only months left

Consumers are being warned that for some of them there are only a few months left in which to make a claim for mis-sold PPI before they lose the right forever.

With millions of pounds a month still being paid out by the UK banking industry recent attention has been focused on the blanket PPI claims deadline proposed for the summer of 2019 with a £42 million awareness campaign being launched next year.Read More

SUCCESS STORY – I can’t thank you enough

PPI success story

It’s not always the big sums of money we recover that make our clients happy.  For some £1,400 is a god-send.

Denise Humphries saw the Gladstone Brookes TV advert and, though she wasn’t sure, she thought she may have been mis-sold PPI in the past and called in to ask for help.Read More

SUCCESS STORY – Free PPI check leads to reclaim of £20,371.30±


mark-osmondMark Osmond is delighted with the result of his Free PPI check after picking up a total of £20,371.30± for mis-sold PPI on an Egg loan and a Barclaycard.

Says Mark: “It was a great result because this is money I would never have been able to get back myself.”Read More