Hi, welcome to Gladstone Brookes!
Please use the button below to start your claim
We've also sent you a personalised link via SMS & email
The form of authority is your permission for us to contact your lender on your behalf. It also contains our Terms & Conditions for the service you are signing up to.
A separate form is required for each case we are dealing with, and we will send you the relevant amount of forms we require.
Once you have read over them, you just need to sign, date and return the forms to us.
If it’s a joint case it’s important that both partners sign and date all the documentation or the case cannot proceed. Both parties must give their permission before the lender will undertake an investigation.
Most lenders will accept one form of authority signed by both account holders. However, if your case is for a joint account with the Barclays group, we will have sent you two forms which will need to be signed separately by each claimant.
If you have any evidence of having paid PPI, if you send a photocopy of this to us, this may help us in our investigations. This documentary evidence is not essential and the lender will still investigate if you don’t send any, but depending on the lender’s response, it is possible that it may be asked for at some point.
NB Please send copies of all documents to ensure originals don’t get lost in the post.
Duplicate forms are required if you have multiple cases as each case needs to be handled separately because the lender wants details of the actual sale so we have to complete documents for every policy that you hold.
You need to sign and return any Forms of Authority we send to you. When we send your any PPI Questionnaires with the Section F forms, you only need to sign and return the Section F forms; the PPI questionnaires are for you to keep.
Our PPI Check aims to identify any PPI that you held as far back as your lender’s records go. Depending on your lenders’ records, they may need an account number or documentation from you at some point. We can try to assist you, but the best way to find the number is for you to check any documents you hold – bank accounts, statements, on-line banking etc – or simply call the lender and ask for the number. You have a right to the information. Click here for a list of Bank & Lender Contact Numbers.
Once you have read, signed and dated all of the forms we have sent to you, please return the signed forms only in the pre-paid envelope we provided with the pack. When we receive the completed forms, we will proceed with your case, keeping you updated along the way!
Some lenders may request additional information in order to investigate your PPI, for example if they are unable to trace your details or if there is any difference between the details we have provided for you, and what they hold on their records for you.
If you have moved house since you took out the agreement please supply your old address so your lender can trace the account. If you have changed your name by marriage or deed poll please include evidence of your former name.
Our PPI Check aims to identify any PPI that you held as far back as your lender’s records go. Depending on your lenders’ records, they may need an account number or documentation from you at some point. We can try to assist you, but the best way to find the number is for you to check any documents you hold – bank accounts, statements, on-line banking etc – or simply call the lender and ask for the number. You have a right to the information. Click here for a list of Bank & Lender Contact Numbers.
Some of the lenders we take on do not have a Pre-submission process. For these lenders, we would request a Data Subject Access Request (DSAR) from them. This report should contain all of the information your lender holds on file for you, which should confirm whether or not you have had PPI with them. This is also a way of identifying whether you have had any additional products with them which may also have had PPI. All of the lenders on this list, we can either approach via their Pre-submission or request a DSAR.
If your lender has confirmed that PPI was attached to any agreements we contact you to complete the PPI Questionnaire with you, so that we can issue a formal complaint, naming any specific accounts which have been identified but also asking them to check if PPI was mis-sold on any other agreement you may have had with them. Our average time for a final decision to be issued is within 8 to 16 weeks of the claim being acknowledged by your lender.
Sometimes, some lenders records do not go back far enough to trace your details. If this is the case, we will advise you and try to obtain as much additional information from you that may help your lender in locating you. For example, it could be that they have you on their records as living at a previous address you did not initially advise us of. In some cases, it may be that they require documentation, which we would also advise you of.
All of your data is controlled & processed in accordance with the General Data Protection Regulation & will be used to help us process your case.
Our Privacy policy can be accessed using this link.
