Latest News


CHARITY OF THE MONTH – Whiston Special Care Baby Unit

Emma and Kayson (second right) back at the SCBU to hand over our donation. Also pictured are (from left to right): Sister Caroline Deveney, Jess Woods, Matron Janet Bentham and Neonatal Nurse Specialist Helen Mulholland

Worried mum-to-be Emma Wheat went into hospital last November because her baby had stopped moving and what followed was a whirlwind of activity to save her unborn child.

After tests at Whiston Hospital’s maternity department she was given an emergency Caesarean section and little Kayson arrived in the world 7 weeks premature, weighing just 4lbs 3 oz.Read More


Banks warned to play fair on PPI claims by regulator

Banks warned to play fair on PPI claims by regulator

Britain’s banks have been warned to play fair in their investigation of PPI claims up to the 2019 deadline or face ‘stringent measures’ by the financial regulator.

In an interview with The Times, Megan Butler – director of supervision at the Financial Conduct Authority (FCA) – said they would be closely monitoring the way in which banks dealt with complaints leading up to the deadline.Read More


Provident Financial faces £300 million bill

Provident Financial faces £300 million bill

Doorstep lender Provident Financial is facing a £300 million compensation bill following a mis-selling probe.

The investigation concerns a product called Repayment Option Plan (ROP) which was offered as a PPI-style add-on by Provident subsidiary Vanquis.Read More


Call for full publication of RBS-GRG report

Call for full publication of RBS-GRG report

Calls are growing for the full publication of a leaked report on the controversial GRG division of Royal Bank Of Scotland (RBS).

Nicky Morgan MP – chair of the Commons Treasury Select Committee – has asked FCA chief Andrew Bailey for publication ‘without delay.’Read More


Don’t get caught by an early PPI deadline

Don’t get caught by an early PPI deadline

Are you one of the millions of people whose PPI deadline is due to run out before the official date of August 29th 2019?

If so, you could have just weeks to make your claim instead of two years, but you may have already been unlucky and your personal deadline is past.Read More


Top 10 reasons why people haven’t claimed PPI

Top 10 reasons why people haven’t claimed PPI

Picture courtesy of FCA

Arnie Schwarzenegger has only just started careering across our TV screens with his PPI claim message of ‘Do It Now!’ and already the volume of claims for mis-sold policies is growing.

The mis-selling of PPI has become known as the biggest financial scandal of its kind ever to hit the UK and you might think that seven years into it virtually everyone entitled to claim would already have done so.Read More


Banks still wrongly rejecting half of PPI claims

Banks still wrongly rejecting half of PPI claims

As the PPI claims deadline adverts start to hit the airwaves news has just been released that the banks are still wrongly rejecting more than half of the claims made to them.

Latest figures from the Financial Ombudsman Service (FOS) show that in the year April 2016 to March 2017 FOS upheld 52% of all appeals made to them in favour of the consumer.Read More


Not worth the effort?

Not worth the effort?

People have lots of reasons for not making a PPI claim so far and at Gladstone Brookes we hear them all.

Some have been too busy to make a claim and others – like 19% of those surveyed by Which? recently – think that the potential amount of compensation is not worth the effort.

The same survey showed 28% haven’t claimed because they believed it is ‘too much hassle’ and 42% no longer have the paperwork for their agreements.

Not sure how to go about it

There are other reasons too like our client Freda Thompson who had been thinking about possibly making a claim for mis-sold PPI for a while, but hadn’t done anything about it because she wasn’t really sure how to go about it.

“But when I saw the Gladstone Brookes advert on TV they looked like just the people to help me,” she said.

She was right.  Listen to the call telling her she was going to receive £38,883± in compensation.

Too busy

The pace of modern life is hectic and lots of people tell us they have been too busy to make a claim, like businessman Chris North. But after selling his property and lettings agency to retire he decided to give us a call.

He said: “I know I could have done the claims myself, but I didn’t know how to go about it.  I also thought it more likely the bank would try to muck me about if I did it on my own and there was more chance Gladstone Brookes would know the type of obstacles likely to be placed in my way, so I gave them a call and asked them to look at all of the claims I thought I might have.

Mr North had used four credit cards in his business life – Marbles, Royal Bank Of Scotland (RBS), Bank Of Scotland and MBNA – and through a series of claims we were able to recover the amazing sum of £130,153.43± in mis-sold PPI premiums and interest.

No paperwork

Lynn Pinkney knew she had taken out a number of loans with Barclays Bank over the years, but couldn’t be sure whether or not PPI had been attached to any of them.

“They were all so long ago I didn’t have any of the documents or anything, but when I saw the Gladstone Brookes advert on TV I decided I would check,” she said.

The subsequent investigation found out that not only was PPI attached to her Barclaycard but had also been added to nine Barclays loans she had taken out over a period of years.  The total compensation paid on all 10 of her claims was £9,199.80.

Too much hassle

Sandra Worsley said: ““I hear so many people saying they can’t be bothered to do anything about it.  I’m glad I was bothered because I’m now £26,300± better off!”

Sandra was successful in a series of claims against Halifax and Bank Of Scotland.

I knew I didn’t have any PPI

One of the most common ways PPI was mis-sold was simply added to finance agreements without this being explained to the customer.

Estate agent Barry Lewis was sure he had never knowlingly taken out any PPI and that’s why he had never made a claim for it being mis-sold.

But Barry was wrong because we found that both Natwest and Royal Bank Of Scotland (RBS) had mis-sold the insurance to him on a series of loans and Barry ended up with £5,036.35± compensation.

He said: “I have always been careful with financial matters and to my recollection I had never taken out insurance on any agreement, so I was very dubious about getting anything back at all.

Don’t get caught out by the PPI claims deadline

If you think you may have been mis-sold at any time in the past and might want to make a claim take Arnie’s advice from the advert and “Do it now!”

Remember, the PPI deadline is 29th August 2019 – any claims submitted after this will not be investigated.


RBS mis-treated businesses says leaked report

Leaked report critical of bank

A leaked report from Britain’s financial regulator accuses Royal Bank Of Scotland (RBS) of mis-treating small businesses it was supposed to be helping.

The Financial Conduct Authority (FCA) report into the Global Restructuring Group (GRG) division of RBS says ‘inappropriate action’ was experienced by 92% of the ‘viable’ firms between 2005 and 2013 when the unit was closed.Read More


What does the PPI deadline mean for you?

what does the PPI deadline mean for you

Arnie says: “Do it now!” (Image taken from FCA campaign)

The clock is now ticking on the PPI claims deadline and consumers have just two years to make a complaint or lose the right forever – but what does it mean for you?

Well, if you’ve already lodged a complaint with your lender then the deadline will have no affect at all and your claim should be fully investigated.Read More



Menu