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FOS admits it ‘failed to get to grips’ with cases

FOS admits it ‘failed to get to grips’ with cases

The Financial Ombudsman Service (FOS) has admitted it ‘failed to get to grips’ with almost one in ten of the cases it dealt with in 2018.

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Campaigners call to ‘protect cash’ for consumers

Campaigners call to ‘protect cash’ for consumers

Campaigners concerned about the need to protect cash as an alternative to electronic banking have appealed for a new regulator to be set up to oversee changes in the way money is used in the UK.

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CYBG still receiving 1,800 new PPI claims a week

CYBG still receiving 1,800 new PPI claims a week

CYBG – the parent company of Clydesdale and Yorkshire Banks – is still receiving around 1,800 new PPI claims a week.

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Adrian scrums down with Warrington Wolves

Adrian scrums down with Warrington Wolves

Disabled athlete Adrian Derbyshire is getting ready to combine his successful anti-bullying and hate crime campaign with a new challenge as Club Captain of the Warrington Wolves Wheelchair Rugby League team.

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MPs question FOS on longer waiting times

MPs question FOS on longer waiting times

MPs have questioned the Financial Ombudsman Service (FOS) about a tenfold increase in the waiting time for cases to be worked on since a service restructure in 2016 which was supposed to make it more responsive.

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FCA orders banks to re-examine rejected claims

FCA orders banks to re-examine rejected claims

Around 150,000 consumers whose PPI claims were previously rejected are to have their cases re-opened because of a tightening of the rules governing investigation.

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TSB IT fiasco cost £330.2 million and 80,000 customers

TSB IT fiasco cost £330.2 million and 80,000 customers

Challenger bank TSB has revealed that last year’s disastrous IT meltdown cost it £330.2 million and lost it 80,000 customers.

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PPI costs push Shop Direct into the red

PPI costs push Shop Direct into the red
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Santander has £246 million left for PPI

Santander has £246 million left for PPI

With just months to go before the PPI claims deadline in August, Santander has revealed that it has £246 million remaining in its contingency fund to pay future successful claims.

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Digital-only banking boom predicted

Digital-only banking boom predicted

New research predicts that a quarter of all Brits will have a digital-only bank account within the next five years.

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