Find out which lenders and banks Gladstone Brookes can deal with

The mis-selling of payment protection insurance by the banking industry

Payment protection insurance (PPI) has become one of the UK’s largest ever financial scandals, with over £29.2bn already repaid.

FCA Investigation

Many banks and financial institutions have been fined for poor handling of PPI claims which left customers waiting months for repayments or being unfairly rejected.

After the Financial Ombudsman Service (FOS) expressed concerns, the Financial Conduct Authority (FCA) began an investigation.

Wrongly rejected

Most recent figures from the FOS show an average of 41% of PPI claims referred to them had been wrongly rejected.

Only 20% of rejected claims are estimated to make it to the FOS because consumers mistakenly believe there are no options after an unsuccessful claim.

An undercover operation by The Times newspaper found that Lloyds Banking Group staff were encouraged to reject claims as only a small proportion of consumers would actually appeal to the FOS.

The lenders listed on this page are not the only ones we deal with

PPI was widely mis-sold across the industry. To the right of this page we have listed some of the largest companies with links to how they have been involved. You can view the complete list of lenders we deal with here.


Latest Bank News

£31 million lawsuit over unpaid PPI delaying decisions

A £31 million lawsuit over who is responsible for paying out successful PPI claims is holding up decisions on complaints. Insurance giant AXA is suing Genworth for £31 million, claiming it failed to pay up for PPI mis-selling losses.
Read More

PPI and payday loans in complaints surge

A surge in the number of complaints about mis-sold PPI and payday loans has led to a 44% overall increase in the number of claims against financial firms in the second half of 2017 says the Financial Conduct Authority (FCA) – a 12% increase on the first six months. Complaints data just released by the […]
Read More