Find out which lenders and banks Gladstone Brookes can deal with

The mis-selling of payment protection insurance by the banking industry

Payment protection insurance (PPI) has become one of the UK’s largest ever financial scandals, with over £29.2bn already repaid.

FCA Investigation

Many banks and financial institutions have been fined for poor handling of PPI claims which left customers waiting months for repayments or being unfairly rejected.

After the Financial Ombudsman Service (FOS) expressed concerns, the Financial Conduct Authority (FCA) began an investigation.

Wrongly rejected

Most recent figures from the FOS show an average of 41% of PPI claims referred to them had been wrongly rejected.

Only 20% of rejected claims are estimated to make it to the FOS because consumers mistakenly believe there are no options after an unsuccessful claim.

An undercover operation by The Times newspaper found that Lloyds Banking Group staff were encouraged to reject claims as only a small proportion of consumers would actually appeal to the FOS.

The lenders listed on this page are not the only ones we deal with

PPI was widely mis-sold across the industry. To the right of this page we have listed some of the largest companies with links to how they have been involved. You can view the complete list of lenders we deal with here.


Latest Bank News

No warning from TSB as fraudsters empty accounts

Another crisis appears to have hit troubled TSB as customers start to complain their bank accounts have been emptied and there was no warning about suspicious activity. Victims told a BBC radio programme that their accounts had been emptied, but they hadn’t received a single warning text or phone call from the bank.
Read More

An extra £350 million for PPI puts CYBG in the red

CYBG – the former Clydesdale-Yorkshire Bank – has slipped £95 million into the red after announcing a £350 million increased provision for mis-sold PPI. The new facility brings the total the bank has set aside so far to £2.49 billion.  They have received 420,000 PPI claims up to March 31st and the new cash is […]
Read More