Terms & Conditions

As of the 24th June 2021 Gladstone Brookes have ceased to conduct Regulatory Activities as a Claims Management Company and will no longer be managing your complaint.

If you have opted for your case to be transferred to Synergy Financial Solutions Limited, please contact them directly for an update. You can do this by visiting www.synergy-fs.co.uk/home

Alternatively, if you have not already opted for your case to be transferred, you must now liaise with your lender directly for further updates in regards to your ongoing claims as we are no longer regulated to contact them on your behalf.

Please note, if you currently have outstanding fees with Gladstone Brookes, these still remain payable to us directly.

For reference, please see the below links for our Terms and Conditions and Key of Summary Information documents, which we supplied to any clients who previously signed up for our services.

Download our Terms and Conditions here

Download our Summary of Key Information document here