Management advisor Ian Daves suspected he might have PPI on his MBNA credit card, but hadn’t kept any paperwork he could check.
He said: “I couldn’t be sure I’d signed up for it, but like thousands of other people at that time I just signed on the dotted line because I wanted the card.
“I’d thought about making the claim myself, but couldn’t face the slog of working my way through the system because I was sure there would be obstacles put in my way at every step.
“So I called Gladstone Brookes and asked them to do it for me. It was something I didn’t have the time or the inclination to do myself and I was kept updated on progress every step of the way.”
Ian says he was ‘optimistic’ about a good outcome, but was amazed when he heard MBNA admitted they had mis-sold PPI to him and paid compensation of £39,235.27±.
He said: “It’s good if you get £10 or £100, but this was like a lottery win to us. I’m self-employed so it’s very nice indeed to put this sort of money to one side for a rainy day.
““You did a fantastic job. The service was excellent and I got a great result.””