SUCCESS STORY – The service has been excellent

Payout-for-Alan

Alan Jones had taken out quite a few loans and credit cards in the past, but he had no idea whether or not he had PPI attached to any of them and so had never made a claim.

“Then my partner made a claim through Gladstone Brookes on some of the agreements she had had in the past and got back over £1,500. I thought to myself ‘if she can get a result like that maybe I should have a go’ so I rang up and spoke to an advisor,” said Alan.

Initial call

From that initial call the advisor established Alan did, in fact, have PPI attached to a few things – nine loans with Natwest as well as a credit card, another credit card with MBNA and a Debenhams store card.

Following investigations, all three companies agreed Alan had been mis-sold the PPI and paid him total compensation of £4,806.65±.

No paperwork

He said: “When we started I had no idea how many agreements there were and had no paperwork for any of them. But Gladstone Brookes managed to sort it all out for me.

“Their service was excellent. I couldn’t fault it.”

“My partner made a claim through Gladstone Brookes on some of the agreements she had had in the past and got back over £1,500. I thought to myself ‘if she can get a result like that maybe I should have a go”

Meet 3-year old Gladstone Leo – Our Biggest (smallest) fan

A very strange message… Earlier this year, on a relatively normal day in the Gladstone Brookes office, we received a very strange Facebook message from Charlotte Smith (Mum) – who reached out to tell us that her 3-year old son Leo, LOVES Gladstone Brookes! In fact, so much so she told us, that when he’s […]

Meet 3-year old Gladstone Leo – Our Biggest (smallest) fan

A very strange message… Earlier this year, on a relatively normal day in the Gladstone Brookes office, we received a very strange Facebook message from Charlotte Smith (Mum) – who reached out to tell us that her 3-year old son Leo, LOVES Gladstone Brookes! In fact, so much so she told us, that when he’s […]

£31 million lawsuit over unpaid PPI delaying decisions

A £31 million lawsuit over who is responsible for paying out successful PPI claims is holding up decisions on complaints. Insurance giant AXA is suing Genworth for £31 million, claiming it failed to pay up for PPI mis-selling losses.

£31 million lawsuit over unpaid PPI delaying decisions

A £31 million lawsuit over who is responsible for paying out successful PPI claims is holding up decisions on complaints. Insurance giant AXA is suing Genworth for £31 million, claiming it failed to pay up for PPI mis-selling losses.

PPI and payday loans in complaints surge

A surge in the number of complaints about mis-sold PPI and payday loans has led to a 44% overall increase in the number of claims against financial firms in the second half of 2017 says the Financial Conduct Authority (FCA) – a 12% increase on the first six months. Complaints data just released by the […]

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