James and Suzanna Moss suspected they might have PPI attached to the credit card they had from Halifax and called in at their local branch to see if they could make a claim for possible mis-selling.
“But they told us we didn’t have any PPI – definitely,” said James.
Then they saw the Gladstone Brookes advert on TV and Suzanna decided to make a formal PPI claim through them. To her surprise, not only did Halifax admit there was PPI attached to the credit card, they admitted it had been mis-sold and paid £4,115.04 compensation.
Suzanna remembered the circumstances of getting the card. She had gone into the branch to enquire about a possible loan and was sold a credit card at the same time.
“But nothing was ever mentioned about PPI and it was certainly something we didn’t ask for,” said James.
“We have been very impressed with the service from Gladstone Brookes – very pleased with the way you performed and got Halifax to admit we had ben mis-sold” he added.
“But they told us we didn’t have any PPI – definitely”