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FCA tightens rules for UK bankers

The UK financial watchdog has published a new set of rules making top bankers responsible for the misconduct of their employees, unless they can show they took steps to stop it. The announcement comes two years after the Parliamentary Commission on Banking Standards proposed a shake-up in the rules governing the way in which the […]

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Millions ‘paying too much’ for energy

Millions of UK households are paying too much for their energy claims a new report by the Competition and Markets Authority (CMA). After a year long investigation they have found that the Big Six suppliers – British Gas, E-On, Npower, EDF Energy, Scottish Power and SSE – charged households more than they would have in […]

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SUCCESS STORY – Oh my God – that’s amazing!

Telesales worker Deborah Murray had to sit down in the stairs at work when she heard in a phone call how much money she had got back for mis-sold PPI through Gladstone Brookes. “My legs just turned to jelly,” she said. “I had no idea I was going to get that sort of money back!” […]

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SUCCESS STORY – Living the dream in Canada

John and Lisa Mallett both suspected they had PPI attached to various agreements they have had in the past with Barclays and Barclaycard. Said customer advisor Lisa: “We had been meaning to do something about it for a couple of years as we felt we had been badly treated by the bank, but we didn’t […]

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What does Summer 2015 hold?

What can we look forward to as we enter the Great British Summer with strawberries and cream on the lawns of Wimbledon? Well, we’ve already had the blazing sunshine – at least for a few days – and a British driver won the British Grand Prix at Silverstone.

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SUCCESS STORY – A special thank you

When florist Fiona McPherson contacted Gladstone Brookes to see if she had been mis-sold PPI she was disappointed to find that none of her agreements had PPI attached. But she was so impressed with the service she received she persuaded her mum and fellow florist Georgina to check out whether she was due for any […]

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Lloyds chief tells other banks to stop complaining

Lloyds Banking Group (LBG) chief executive, Antonio Horta-Osorio, has told other banks to stop complaining about new regulations on ring-fencing and stop treating customers badly. The idea of ring-fencing banking operations to separate retail divisions from the investment side is that it will stop retail banking money being used to fund investment banking operations. 

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How much more will PPI cost the banks?

As the Financial Conduct Authority (FCA) announces that the total paid out for mis-sold PPI is now just a shade under £20 billion, analysts are starting to ask how much more will PPI cost the banks? The £410.1 million paid out in April brings the total so far to £19.7 billion with a further £6 […]

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SUCCESS STORY – I don’t think I could have done it myself

Barman Roy Evans had no idea whether or not he had PPI attached to any of the loans he had taken out with Lloyds Bank, but when he saw the Gladstone Brookes advert on TV he decided to check to make absolutely sure. Said Roy: “I didn’t remember anyone talking about it at the time […]

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Zombie bank mortgages for sale

Most people have never heard of it, but a decision on the future of Granite in the next few months will affect the mortgages of more than 130,000 former customers of Northern Rock. Granite was a funding vehicle created by Northern Rock just before the financial meltdown of 2008 to raise £50 billion on the […]

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