What is the last date I can submit a claim via Gladstone Brookes?
The last day we can accept a new claim is Saturday 24th August – midday – to ensure the paperwork is properly processed and lodged with your lender before the cut-off time. The last date we can accept a signed Form of Authority to act on your behalf will be by Monday 26th August.
Is there any leeway in the timing?
No – the deadline is absolute.
What happens if my pack is delayed in getting back to you and arrives after the deadline?
The claim cannot proceed because it was not logged with the lender in time.
I already have a case(s) going through with you, what will happen to them?
The deadline is for new claims only. All existing claims will be investigated and decided normally.
I have had a case with FOS through you for ages – what will happen to it now?
All FOS investigations of current claims will be unaffected by the deadline. It is for new claims only.
What if the bank wants more information?
It is extremely important that the information you provide when setting up your case with us is 100% correct; as any inaccurate details may mean the lender is unable to log your complaint in time for the deadline. If the lender asks for further information after your claim is logged with them, they should be able to continue once this is provided.
Why is there a deadline?
The deadline was set in place by the Financial Conduct Authority (FCA), which is the UK’s financial regulator. It’s chief executive, Andrew Bailey, said at the time: “Putting in place a deadline and campaign will mean people who were potentially mis-sold PPI will be prompted to take action rather than put it off. We believe that two years is a reasonable time for consumers to decide whether they wish to make a complaint.”
“We have carefully considered the feedback we received and we still believe that introducing a deadline for PPI complaints and a communications campaign warning of the deadline will benefit consumers.”
Will the deadline cause any delay in my case?
No – existing cases will be processed as normal and we will continue to expect a final decision within our average timeframe of 8 to 16 weeks of acknowledgement of the claim by your lender.
What happens after the deadline?
The deadline is for new claims only. If your claim has already been logged with your lender then it will be fully investigated.
What happens if my case is rejected by the lender?
If your claim is rejected then it will be passed to our specialist team who will evaluate the terms of the rejection to see whether an appeal to the Financial Ombudsman Service (FOS) might be possible and advise you of their findings.
Will the Gladstone Brookes Promise still be in force after the deadline?
Absolutely – we are a firm which operates with integrity and has recovered more than £1 billion for our clients before fees and taxes.
- We NEVER cold call – our customers come to us
- We NEVER ask for upfront payment
- We NEVER ask customers for vouchers
- We NEVER deliver cheques in person
- We DO offer a great and compliant service!
None of that will change.