Help
How Can We Help?
Help Categories
Choose from the sections below to display a list of frequently asked questions about that stage of the claim process.
What is PPI?
Have you got it? Can we help? Learn more about Payment Protection Insurance.
Starting a Claim
It's as easy as 1-2-3. Let Gladstone Brookes help get your money back.
Filling In the Pack
We already fill it in for you with the details you provide to make it as easy as possible.
Returning the Pack
Received your pack from us? Sign the papers and send it back in the freepost envelope.
Getting the Decision
Have you had an offer from your bank? Is your money on its way back to you?
Appealing a Rejection
Case rejected by your lender? We may be able to make an appeal at no extra charge.
Invoices & Fees
What happens after we win your money back for you? Find out more here.
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View all of the questions contained within our help section by clicking here.