How Can We Help?

Are you an existing customer?

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Have you returned the pack?

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No

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Would you like to start a claim?

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Have you heard from your bank?

Yes

No

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Do you need help completing our form?

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Starting a Claim
Would you like some more information about claiming PPI?

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Have you had an offer?

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We'll be in touch soon! Would you like to contact us for an update?

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Help Categories

Choose from the sections below to display a list of frequently asked questions about that stage of the claim process.

What is PPI?

what is ppi?

Have you got it? Can we help? Learn more about Payment Protection Insurance.

Starting a Claim

starting a ppi claim

It's as easy as 1-2-3. Let Gladstone Brookes help get your money back.

Filling In the Pack

filling in the ppi pack

We already fill it in for you with the details you provide to make it as easy as possible.

Returning the Pack

returning the ppi pack

Received your pack from us? Sign the papers and send it back in the freepost envelope.

Getting the Decision

ppi claim accepted

Have you had an offer from your bank? Is your money on its way back to you?

Appealing a Rejection

appealing a ppi claim rejection

Case rejected by your lender? We may be able to make an appeal at no extra charge.

Invoices & Fees

ppi invoices and fees

What happens after we win your money back for you? Find out more here.

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View all of the questions contained within our help section by clicking here.