Help

How Can We Help?

Are you an existing customer?

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Have you returned the pack?

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No

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Would you like to start a claim?

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Have you heard from your bank?

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No

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Do you need help completing our forms?

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Starting a Claim
Would you like some more information about claiming PPI?

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Have you had an offer?

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We’ll be in touch soon! Would you like to contact us for an update?

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FAQ’s

View all of the questions contained within our help section by clicking here.

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Search

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Help Categories

Choose from the sections below to display a list of frequently asked questions about that stage of the claim process.

What is PPI?

Have you got it? Can we help? Learn more about Payment Protection Insurance.

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Starting a Claim

Getting started is as simple as 1-2-3. Let Gladstone Brookes help get your money back.

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Filling in the Pack

We already fill it in for you with the details you provide to make it as easy as possible.

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Returning the Pack

Please read & sign the papers and send them back in the pre-paid envelope.

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Getting the Decision

Have you had an offer from your bank? Is your money on its way back to you?

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Appealing a Rejection

If our clients case is rejected. We may be able to make an appeal at no extra charge.

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Invoices & Fees

What happens after we win your money back for you? Find out more here.

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View All

View all of the questions contained within our help section by clicking here.

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