Starting your PPI Claim


Generally, if you didn’t make a complaint to your provider on or before 29 August 2019, you can no longer claim money back for PPI by complaining to providers or the Financial Ombudsman Service. Some lenders may, in some exceptional circumstances still accept PPI complaints, please check with individual lenders for details

Frequently Asked Questions

  • How successful have you been for others?

    We have challenged a wide variety of lenders and have recovered more than £1 Billion (amount obtained through our claims service prior to fees and taxes) in compensation for our clients.

    Though you can make a claim yourself to the lender, Gladstone Brookes has years of experience in making successful claims. Our customers rate our service 4.5 out of 5 stars on feefo (based on 4,819 reviews between July 2017 and June 2018).

  • How much will my claim cost?

    If Gladstone Brookes makes a successful claim on your behalf our fee is 20% + VAT (so 24%° of the total redress offered by your lender), but if we don’t recover you anything, you don’t pay us a penny.

  • How long will my claim take?

    Our average claim timeframe is between 8-16 weeks from the date the lender acknowledges the claim to a final decision being made.

  • What happens next?

    Once we have received your signed documentation, we will contact your lender to establish whether PPI was attached to any of your agreements. If PPI was present we will then contact you to complete the PPI Questionnaire with you, so that we can make a formal claim on your behalf. We must give the lender time to investigate the circumstances, but if they are not able to keep to the expected timeframes we will speak to them and push for a decision. If they remain unresponsive, we will then report the facts to the Financial Ombudsman Service (FOS) to try to break the deadlock.

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