Starting your Free PPI Check**
It’s simple to get your PPI Check started with Gladstone Brookes. Either complete the PPI check form on this page, or call us on 0800 862 0375 and let our knowledgeable friendly staff guide you through the process.
If your PPI Check shows that PPI was or may have been present, we will advise you of your options and the possibility of making a claim to recover any PPI you may be owed. If you pursue a claim through us, we aim to recover 100% of any premiums that you have paid, plus any interest paid on those premiums and where possible a further 8% in statutory interest.
Frequently Asked Questions
- How successful have you been for others?
We have challenged a wide variety of lenders and have recovered more than £1 Billion (amount obtained through our claims service prior to fees and taxes) in compensation for our clients.
Though you can make a claim yourself to the lender, Gladstone Brookes has years of experience in making successful claims. Our customers rate our service 4.5 out of 5 stars on feefo (based on 4,819 reviews between July 2017 and June 2018).
- How do I make a claim?
Getting started is as simple as 1-2-3:
- We give you a call and take some details to start your free PPI check**
- We send you some forms to read, sign and return to allow us to process your PPI Check
- If PPI was or may be present, you can proceed with our PPI Claim service to recover any money you may rightfully be owed
Your PPI Claim process would start with the Pre-submission stage first, which aims to confirm whether or not PPI was present. We then gather the information necessary to proceed with the claim process, which aims to recover any PPI premiums you may rightfully be owed.
- How much will my claim cost?
The PPI Check is a free, standalone service. Should you then pursue a claim for any PPI found, our fee of 20% + VAT (so 24%° of the total redress offered by your lender) is payable if your claim is successful. That means if we don’t recover you anything, you don’t pay us a penny.
- How long will my claim take?
Your claim will start with the Pre-submission stage first. On average within 6 weeks from the request being sent to the lender, a response is received which will determine your PPI status. Then, our average claim timeframe is between 8-16 weeks weeks from the date the lender acknowledges the claim to a decision being made.
- Why have I not received my pack yet?
If you have waited for more than 7 days after speaking with us and are yet to receive your forms from us, email us at firstname.lastname@example.org or speak with us on 01925 320932 and we can arrange for your forms to be re-sent to you.
- Are the forms I will receive complicated?
Your forms will come to you with all the necessary information already entered for you. Please check it is correct and then sign & date in the indicated places before returning them in the reply paid envelope.
- Can you help me complete the documents?
You may find our Filling in the Pack guide helpful – we have compiled some useful information to consider when you have received your forms, which should help you complete them correctly. If you require further assistance though, please call us our helpline on 0800 862 0361 and a member of staff will be happy to assist you.
- What happens next?
Once we have received your completed documents, we will contact your lender to proceed with your PPI Check, aiming to identify any PPI your lender sold to you in the past. We will keep you updated every step of the way.
You can do the claim directly yourself to the lender for no charge. You can also approach the Financial Ombudsman Service and Financial Services Compensation Scheme for free if you wish for them to review your case, if you have approached your lender first, and it falls within their remit.
All of your data is controlled & processed in accordance with the General Data Protection Regulation & will be used to help us process your case.