Starting your PPI Claim
It’s simple to get your PPI claim started with Gladstone Brookes. Either complete the form on this page, or call us on 0800 862 0375 and let our friendly, knowledgeable staff guide you through the process.
Our Free Check is designed to discover if PPI was or may have been present on any of the agreements you have held in the past If PPI was present, we will then contact you to complete the PPI Questionnaire with you, so that we can make a formal claim on your behalf.
If you pursue a claim through us, we aim to recover 100% of any premiums that you have paid, plus any interest paid on those premiums and, where possible, a further 8% in statutory interest.
Frequently Asked Questions
How successful have you been for others?
We have challenged a wide variety of lenders and have recovered more than £1 Billion (amount obtained through our claims service prior to fees and taxes) in compensation for our clients.
Though you can make a claim yourself to the lender, Gladstone Brookes has years of experience in making successful claims. Our customers rate our service 4.5 out of 5 stars on feefo (based on 4,819 reviews between July 2017 and June 2018).
How do I make a claim?
Either fill in the ‘PPI Check’ form on our website or call us on 0800 862 0375 and speak to one of our friendly, knowledgeable advisors who will guide you through the claims process. The claim form will be sent to you with all of the information you have been able to supply already filled in. Once you have checked it and added any additional information you have, the form of authority must be signed and all of the paperwork returned to us in the pre-paid envelope provided. Once we have received your completed forms, we contact your lender to continue the claim process.
How much will my claim cost?
If Gladstone Brookes makes a successful claim on your behalf our fee is 20% + VAT (so 24%° of the total redress offered by your lender), but if we don’t recover you anything, you don’t pay us a penny.
How long will my claim take?
Our average claim timeframe is between 8-16 weeks from the date the lender acknowledges the claim to a final decision being made.
Why have I not received my pack yet?
If you have waited for more than 7 days after speaking with us and are yet to receive your forms from us, email us at firstname.lastname@example.org or speak with us on 01925 320932 and we can arrange for your forms to be re-sent to you.
Are the forms I will receive complicated?
Your forms will come to you with all the necessary information already entered for you. Please check it is correct and then sign & date in the indicated places before returning them in the reply paid envelope.
Can you help me complete the documents?
You may find our Filling in the Pack guide helpful – we have compiled some useful information to consider when you have received your forms, which should help you complete them correctly. If you require further assistance though, please call us our helpline on 0800 862 0361 and a member of staff will be happy to assist you.
What happens next?
Once we have received your signed documentation, we will contact your lender to establish whether PPI was attached to any of your agreements. If PPI was present we will then contact you to complete the PPI Questionnaire with you, so that we can make a formal claim on your behalf. We must give the lender time to investigate the circumstances, but if they are not able to keep to the expected timeframes we will speak to them and push for a decision. If they remain unresponsive, we will then report the facts to the Financial Ombudsman Service (FOS) to try to break the deadlock.