Starting a claim

It’s simple to get your claim started with Gladstone Brookes. Either complete the PPI claim form on this page, or call us on 01925 568 13908000 461 826 and let our knowledgeable friendly staff guide you through the process.

We aim to recover 100% of any premiums that you have paid, plus any interest paid on those premiums and where possible a further 8% in statutory interest.

Frequently Asked Questions

How successful have you been for others?

We have challenged a wide variety of lenders and have recovered more than £920m± in compensation for our clients.

Though you can make a claim yourself to the lender, Gladstone Brookes has years of experience in making successful claims. Our customers rate our service 4.6 out of 5* stars on feefo.

How can I make my claim?

Getting started is as simple as 1-2-3:

  1. We give you a call and take some details to start your claim process
  2. We send you some forms in the post to read, sign and return
  3. We proceed with your claim from start to finish

Your PPI Claim process would start with the Pre-submission stage first, which aims to confirm whether or not PPI was present. We then gather the information necessary to proceed with the claim process, which aims to recover any PPI premiums you may rightfully be owed.

How much will my claim cost?

The adviser you speak to will also explain our no win no fee† agreement and the fees we charge if we are successful in recovering money for you. If we are unable to obtain any redress for you then there is absolutely nothing to pay. We have no administration charges – in fact, Gladstone Brookes does not charge any up front fees.

If your claim is successful our fees are 25% + VAT of the total redress offered by your lender, including any reduction of any outstanding agreement, which if in place the PPI may be cancelled. If we are unsuccessful there will be no charges whatsoever.

How long will my claim take?

Your claim will start with the Pre-submission stage first. On average within 6 weeks from the request being sent to the lender, a response is received which will determine your PPI status. Then, our average claim timeframe is between 8-16 weeks weeks from the date the lender acknowledges the claim to a decision being made.

Why have I not received my pack yet?

If you have waited for more than 7 days after speaking with us and are yet to receive your forms from us, email us at or speak with us on 01925551868 and we can arrange for your forms to be re-sent to you.

Are the forms I will receive complicated?

Your forms will come to you with all the necessary information already entered for you. Please check it is correct and then sign & date in the indicated places before returning them in the reply paid envelope.

Can you help me complete the documents?

You may find our Filling in the Pack guide helpful – we have compiled some useful information to consider when you have received your forms, which should help you complete them correctly. If you require further assistance though, please call us our Helpline on 08000 149 014 and a member of staff will be happy to assist you.

What happens next?

Once we have received your completed documents, we will contact your lender to proceed with your claim, starting with the Pre-submission process first. We will keep you updated every step of the way.