Starting your Free PPI Check**


It’s simple to get your PPI Check started with Gladstone Brookes. Either complete the PPI check form on this page, or call us on 01925 568 13908000 461 826 and let our knowledgeable friendly staff guide you through the process.

If your PPI Check shows that PPI was or may have been present, we will advise you of your options and the possibility of making a claim to recover any PPI you may be owed. If you pursue a claim through us, we aim to recover 100% of any premiums that you have paid, plus any interest paid on those premiums and where possible a further 8% in statutory interest.

Frequently Asked Questions


How successful have you been for others?

We have challenged a wide variety of lenders and have recovered more than £920m± in compensation for our clients.

Though you can make a claim yourself to the lender, Gladstone Brookes has years of experience in making successful claims. Our customers rate our service 4.6 out of 5* stars on feefo.

How do I make a claim?

Getting started is as simple as 1-2-3:

  1. We give you a call and take some details to start your free PPI check**
  2. We send you some forms to read, sign and return to allow us to process your PPI Check
  3. If PPI was or may be present, you can proceed with our PPI Claim service to recover any money you may rightfully be owed

Your PPI Claim process would start with the Pre-submission stage first, which aims to confirm whether or not PPI was present. We then gather the information necessary to proceed with the claim process, which aims to recover any PPI premiums you may rightfully be owed.

How much will my claim cost?

The adviser you speak to will also explain our no win no fee† agreement and the fees we charge if we are successful in recovering money for you. If we are unable to obtain any redress for you then there is absolutely nothing to pay. We have no administration charges – in fact, Gladstone Brookes does not charge any up front fees.

If your claim is successful our fees are 25% + VAT of the total redress offered by your lender, including any reduction of any outstanding agreement, which if in place the PPI may be cancelled. If we are unsuccessful there will be no charges whatsoever.

How long will my claim take?

Your claim will start with the Pre-submission stage first. On average within 6 weeks from the request being sent to the lender, a response is received which will determine your PPI status. Then, our average claim timeframe is between 8-16 weeks weeks from the date the lender acknowledges the claim to a decision being made.

Why have I not received my pack yet?

If you have waited for more than 7 days after speaking with us and are yet to receive your forms from us, email us at enquiries@gladstonebrookes.co.uk or speak with us on 01925551868 and we can arrange for your forms to be re-sent to you.

Are the forms I will receive complicated?

Your forms will come to you with all the necessary information already entered for you. Please check it is correct and then sign & date in the indicated places before returning them in the reply paid envelope.

Can you help me complete the documents?

You may find our Filling in the Pack guide helpful – we have compiled some useful information to consider when you have received your forms, which should help you complete them correctly. If you require further assistance though, please call us our helpline on 08000 149 014 and a member of staff will be happy to assist you.

What happens next?

Once we have received your completed documents, we will contact your lender to proceed with your PPI Check, aiming to identify any PPI your lender sold to you in the past. We will keep you updated every step of the way.